Billing & Refunds

What you're paying for

Being a member of Hemp'in is free. Hemp'in PRO is an optional subscription that unlocks the tools for running a business here — an organization, unlimited product and service listings, and presence upgrades as they ship. It comes in two plans:

• Monthly — €3 per month.
• Yearly — €30 per year, the equivalent of two months free versus monthly.

Founding members may receive PRO free for an introductory period; we'll tell you before that ends and before any charge.

Automatic renewal

PRO renews automatically at the end of each billing period — monthly or yearly, matching your plan — using your saved payment method, until you cancel. Each renewal is charged on the day the new period begins. If we ever change a plan's price, we'll give you notice first, and the new price applies only to periods after the change.

How to cancel

You can cancel anytime, in a couple of taps: go to Settings › Plan & Billing and open Manage billing, which takes you to your secure billing portal where you can cancel or update your card. If you can't reach it for any reason, contact us via the app and we'll cancel for you.

What happens when you cancel

Cancelling stops the next renewal — you're not charged again. Your PRO access continues until the end of the period you've already paid for, then your account returns to the free tier. Nothing you created disappears; listings beyond the free allowance simply become read-only until you subscribe again.

Refunds

Except where the law requires otherwise, payments already made are non-refundable — cancelling ends future billing rather than refunding the period you're in. Because access runs to the end of that period, you keep what you paid for.

This does not affect any statutory right of withdrawal or refund you may have as a consumer under applicable law. And if you were charged in error or something went wrong, contact us — we'll look into it and put genuine mistakes right.

Failed payments

If a renewal payment fails, we may retry it over a few days and may pause PRO access until it succeeds. Update your card in the billing portal to restore access.

Payments are handled by Stripe

All payments run on Stripe's secure, hosted checkout and billing pages. Hemp'in never receives or stores your full card details. How Stripe handles your data is described in our Privacy Policy.

Questions

Anything unclear about a charge, a renewal, or a cancellation? Reach us via the contact option in the app and we'll help.